Please read and make sure you agree with shop policies before ordering.
- You can pay by PayPal, credit card or bank wire transfer.
- We will send you an invoice and electronic bill (according to Czech laws and Czech Tax Administration recommendations) to your e-mail. Please note, this rule will be applied from 1st March of 2017 only.
Items location: Prague, Czech Republic
Shipping to: Worldwide in 1-2 working days
Shipping is very fast! You will be surprised!
APPROXIMATE Delivery time to USA – 5-9 calendar days via Priority AVIA post (with tracking number).
APPROXIMATE Delivery time to Europe – 3-7 calendar days via Priority AVIA post (with tracking number).
Other countries – delivery can vary.
Please note, we don’t guarantee delivery time. It’s declared by our post office, but it isn’t obligatory. Sometimes parcel can be delayed by Czech Post or USPS and delivery time can up to 30 days. You agree with that it won’t be a reason for order cancellation or refund.
VERY IMPORTANT! In case of parcel damage don’t accept it and don’t sign the Proof of Delivery.
Refunds and Exchanges
1) Please always write right shipping address!
If the item is not delivered because of wrong shipping address – the order won`t be refunded.
All orders that are claimed as undelivered after 6 months will be not found by post office or refunded – it is the law of post office.
1a) If the order is lost, found and sent back to sender it can be sent back to buyer after the payment of return shipping costs to CzechBeadsExlusive PayPal account. Or we can issue refund to your PayPal account for the items without shipping and we cancel the order.
2) If you fail to receive items in time from your post office and they are sent back to sender, we can send items back after the payment of return shipping costs to CzechBeadsExclusive PayPal account. Or we can issue refund to your PayPal account for the items without shipping and we cancel the order.
Unfortunately, we don`t receive money back from post office. Thank you for understanding.
3) If you want to return items, please do it within 14 days after delivery. Items should be sent in unbroken condition, with original packaging at your own expense. After receiving the package we will issue refund to your PayPal account except shipping costs. Unfortunately, we don`t receive money back from post office. Thank you for understanding.
4) In case of our fault we will send items to you in our own expense.
5) Please note, that after 60 days of transaction PayPal fees are non-refundable!
6) If you feel that parcel is lost, please contact us within max. 6 months after the parcel was sent. We will write a reclamation letter to the post office. After it eather you will finally get your parcel or we will get it back and issue your refund or send it again. Please note, that all orders that are claimed as undelivered after 6 months will be not found by post office or refunded – it is the law of post office.
7) In case of damage please send us clear photos of damaged items and we will issue refund for the damaged items or include additional items to your new order.
Please note, after ordering we will send you invitation to our newsletter. You can confirm subscribing or simply ignore this message (you won’t receive any newsletters in this case).